Our stores may be closed temporarily but we’re still here to help you find the wedding dress & accessories of your dreams!
1
2
3
4
5
Frequently Asked Questions
When can I pick up my wedding dress order?
Click and collect orders will be available for collection shortly after we re-open our stores. Our Bridal Team will contact you via phone and email to arrange a convenient date and time for your bridal fitting and collection once we open our doors.
Can I change the collection store?
Apologies we cannot change or add a collection store once the order have been placed.
How can I track my order?
You will receive an order confirmation email upon placing your order. Once the store is open and the order is available for collection, we will contact you via phone and email.
How much does delivery to store cost?
There is no shipping cost added to Click & Collect orders.
What if the store is closed beyond the collection date I was given?
If the store is closed beyond the collection date given or beyond our 12-week made-to-order bridesmaid service our Bridal team will contact, you to communicate this and arrange a new collection date and time with you.
Can I cancel my click and collect order?
If you need to cancel your wedding dress order before your collection date, then please contact us on info@wed2b.com and we will process a refund accordingly. We can only cancel online bridesmaid orders within 7 days of the order being placed, bridesmaid orders cannot be cancelled before collection dates as this is a made-to-order service.
What do I need to bring to collect my order in store?
You will need to bring your order confirmation email, proof of ID and payment card you used to pay for your order, when you collect your order in-store.
What happens if I do not collect my wedding dress order from store?
We will keep your wedding dress order for 10 calendar days from your agreed collection date. If the wedding dress order is not collected within this timeframe, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.
What happens if I do not collect my bridesmaids order from store?
We will hold orders for 10 calendar days from the agreed in-store collection date, but we are unable to cancel and refund uncollected bridesmaid orders as this is a made-to-order service.
How do I find which stores I can collect from?
All UK stores are offering this service, collections will be available as soon as we re-open.
Where do I go in-store to pick up my order?
Please go to any member of our Bridal Consultant team in-store and they will help you.
Do I need to make a Bridesmaids appointment for my bridal party to try their dresses on if I am collecting my order in-store?
We will be following Government Guidelines on this, You will be advised on this when contacted about collecting your order.
How Does Ordering Bridesmaids dresses via Click & Collect work?
How do I place my bridesmaid order?
Choose your style, colour and order your bridesmaid dresses online today, ready for collection in-store in 12 weeks. If you need them a little sooner we can offer a Rush Order service for just £20 per dress, which will ensure you dresses arrive within 8 weeks of order. We’ll keep you informed about your order via email and confirm when it’s ready for collection.
If you are ordering items for a bridal party, we strongly recommend that you place the full order for all bridesmaids at the same time as this ensures your dresses will be cut from the same dye lot of fabric.
Bridesmaid dresses and wedding dresses need to be ordered separately, but don’t worry there is no additional cost just place two separate orders! Please note Klarna is not available for online orders.
How do I choose the right size for my bridesmaid dresses?
Ensure the perfect fit with our Bridesmaid Size FAQ before you order. We strongly recommend going up a size when ordering and speaking to our Bridal Experts via Live Chat and phone 03331237494, to ensure you select the right size before ordering.
What if I change my mind about my bridesmaid order?
What if you change your mind? Don’t worry! You can purchase with confidence. You can cancel your order within 48 hours of placing it, but we are not able to amend or cancel orders after this period as this is a made-to-order service.
We can offer a refund within our 14-day period from your in-store collection date for online orders. As bridesmaid dresses are made-to-order, we will try to offer an exchange, but we cannot guarantee this. If you need to refund your bridesmaid dress and place a new order this will be subject to our 16-week lead time. We will need your email order as proof of purchase and original payment method for all refunds/exchanges. Please note uncollected bridesmaid orders cannot be refunded.
