Customer Services

Thank you for visiting Wed2b. We hope that you will be delighted with the items you have bought for your special day. Please see our terms and conditions of sale below, which are also displayed in store at till point, we also reference this page in footer of our printed receipts. If you do have any queries about these terms, just get in touch and we'll be happy to assist.

We understand planning a wedding can be an expensive time and offer payment options for customer to choose from.

A helpful summary of delivery times and charges for in-stor.

Read more about our Bridesmaids and how to order.

Bridesmaids Orders

Thank you for considering the Infinite collection for your special occasion. We are sure that you will be delighted with the product that you have chosen. As this is an item that we are producing for you individually, on a made-to-order service, we ask you to read the following information carefully. Please note, this information is the same for our Bridesmaids dresses ordering process, regardless of whether the order is placed in store, or via the website for click and collect service.

Size and Colour

Samples are held in every Wed2b store, in every size from 04-24 UK sizing. We do not hold samples of every colour, and style due to the volume of options available. We are unable to confirm before a visit which samples are available in style and colour for fittings. A colour swatch is available in store to take home, free of charge. Please ask a member of the store team for more details.

We will ask you to make payment in full for the Bridesmaids dresses, plus any delivery charges if using our express rush delivery service. Orders will not be processed until full payment has been made.

A copy of the Order Confirmation is sent to the email details provided. It is the customer's responsibility to check the accuracy of the Bridesmaids dresses ordered and ensure they are satisfied with the style, colour, and size selected.

Please note, there may be variations in the fabric dye between batches, so there may be small differences to the colour that you see on swatches or samples in store. The difference will not be dramatic, but if you are ordering for a bridal party, we strongly recommend that the order is placed at the same time, so the fabric used is from the same cut.

Our Infinite Bridesmaids dresses are made to order, however, they are not custom made to size. A standard sizing charge is used, and we allow up to ½” tolerance for all measurements. We are unable to accept bespoke custom orders for non-standard sizing. All items are made in a standard length of 47” from waist to hem. We strongly recommend that all bridal party members try on the size before the order is placed, as we are unable to offer refunds or exchanges for Bridesmaids dresses that do not fit. If fit is between sizes, we suggest ordering the larger size, as this can be taken in to fit, but there is not enough fabric in the seam to adjust larger.

Customers who choose to order a Bridesmaids dress that does not fit at the time of order, or for a Bridesmaid who has not tried on a sample, will be asked to sign the ordering contract stating they’re satisfied to proceed with the order with this risk.

Flower Girl and Holy Communion Dresses

Flower Girl and Holy Communion dresses are available to complement the Bridesmaids party. These dresses are not made to order and are available off the peg. Flower Girl and Holy Communion dresses are subject to our standard exchange policy; within 14 days, they can be exchanged for another size. We do not offer refunds on flower girl dresses purchased in-store, but online orders are eligible for refunds.

Delivery Timescale and Alterations

We estimate that your order of Bridesmaids dresses will be in store and available to collect up to 14 weeks after the date you placed and paid for the order in full. We are unable to offer home delivery for our Bridesmaids dresses. Wed2b items such as accessories, underskirts, flower girls, and gifting will be visible on the website and are available for home delivery.

We recommend that you allow at least 1 month between the delivery of your Bridesmaids order and the date of the special occasion to allow sufficient time for alterations. Please note, during peak wedding season this recommended time may increase due to seamstress capacity. Alterations are not carried out by Wed2b.

We will contact you once your order has arrived in store and is ready to collect. We ask that you ensure you collect your order within 30 days of receiving this notification, as after this time we will return the order to our warehouse. For security reasons, please bring proof of identity with you when you collect the order, along with your order receipt. Click and Collect orders containing Bridesmaids’ items must be collected from the store and cannot be posted to the customer. All delivery times quoted are approximate, and we will endeavour to do our best to meet these timescales. However, please be aware that there may be external influences that affect these delivery times.

Sustainability

With sustainability in mind, Bridesmaids’ dresses of the same order are supplied in a single plastic covering as standard, and each dress is hung on cardboard hangers when collecting from the store. Premium dress bags and hangers are available to purchase from the store when collecting to finish off the Bridesmaids offering. These are purchased at the customer's discretion. We also offer premium Flower Girl hangers and dress bags.

Alterations & Recommendations

Wed2b do not offer an alterations service for our Bridesmaids’ dresses or Flower Girl dresses. Although our Bridesmaids’ dresses are made-to-order, they are not couture made-to-measure, and in many instances, a degree of alteration is required for a perfect fit, often in length. We can recommend the services of professional seamstresses local to the area; however, we are not responsible for their workmanship, alterations made, or pricing structure and strongly recommend researching their skillset before committing to undertake any work.

Returns, Cancellations, and Exchanges

All Bridesmaids Infinite dresses from our chiffon and satin range are made to order and therefore are excluded from our standard exchange policy of 14 days. We are unable to offer exchanges on Bridesmaids dresses.

Bridesmaids’ dresses are non-refundable and cannot be returned to store. Distance selling regulations apply, and statutory rights are not affected and will apply.

Wed2b can cancel, or amend a Bridesmaids order, only up to 48hrs after being placed, whether it has been made in store or via the website Click and Collect service. Please contact us with your order details via phone to arrange within this timescale. After 48hrs, we will be unable to accommodate your request to cancel or amend the order as the supplier will be making to order.

Our expertise on alterations and storage.

Storing Your Dress

We recommend using our premium storage boxes to ensure your gown remains pristine for the big day and many years beyond. Ensuring your dress is stored somewhere safe and dry, away from direct heat or sunlight, will preserve the fabrics, lace, and beading. The acid-free tissue paper in the storage box will protect the fabric.

We offer a medium box, which is suitable for hand luggage on most airlines, for £24.99 (measuring 55 x 35 x 20cm). Our larger storage boxes are £29.99 (80 x 50 x 20cm).

Please note: Wed2b is unable to offer a guarantee on the condition of the dress over time.

Cleaning Your Wedding Dress

All Wed2b garments are dry clean only. Please always read the care label. We recommend visiting a specialist bridal dry cleaner with experience in cleaning luxury wedding dresses and premium fabrics.

Alterations

Our expert bridal stylists can support you during the fitting with advice on whether a dress can be altered for sizing and/or design. We strongly recommend seeking the advice of an experienced seamstress for feasibility and cost before purchasing, especially if design alterations are required. Please note, we will only offer an exchange for any wedding dresses within 14 days of purchase, and we do not offer refunds.

Customers are solely responsible for the cost of any specialist alterations. Wed2b will not be liable for any charges related to alterations made to any of our products. Once a dress has been altered, it cannot be returned for exchange.

We recommend the services of professional seamstresses but are not responsible for their workmanship, alterations made, or pricing structure. We suggest researching their work and recommendations before committing to alterations.

Due to the off-the-peg nature of our dresses, Wed2b is unable to provide extra fabric for alterations. However, industry-leading seamstresses should be able to find a match to complement or correlate with the fabric as needed.

Sharing Your Pictures

We would love to see photos from your big day! The link below will allow you to tell us more about your wedding day and share some photos. We may be in touch for more information to feature you as a real bride.

Share your photos with us here

Help and Support

We are here for you as you prepare for your big day. Our customer service does not stop in store when you have found your dream dress. Our blog contains useful articles, from completing the bridal look to knowing how to store and prepare your dress for the main event. Our friendly customer care team is available 7 days a week for any support or queries. Just contact us via the options on our website.

Find information on refunds and exchanges for in-store.

In Store

We want you to be completely happy with your purchase, but if you have changed your mind on the items you purchased in a Wed2b store, please return to the store with the item(s) within 14 days. Please note, we do not offer refunds for any item purchased from a Wed2b store, exchanges only.

We recommend returning to the Wed2b store where the purchase was made to request an exchange. However, if this is not possible, we will do our best to assist. Wed2b stores can support customers who have traveled between stores for purchases and exchanges.

Distance selling regulations apply, and statutory rights are not affected in our refund policy. If any item is deemed to be faulty, please return to store within 14 days for a replacement or refund. We are unable to accept returns by post for items bought from store.

If goods are deemed faulty, and a refund is agreed, a reversal of the original payment will be processed through Wed2b POS systems. We cannot refund to an alternative payment method at the request of the customer. This includes payments that may have been split between alternate payment methods, each will be reversed as captured.

To allow us to process an exchange in store, we will need your original receipt or proof of purchase, such as a bank statement. If you don't have your receipt or other proof of purchase, we will be unable to offer an exchange.

Please note, our exchange policy excludes Bridesmaids dresses and storage items such as storage boxes, bags, or hangers. These items are non-refundable or eligible to be exchanged for other goods.

It's important that any item being exchanged, unless faulty, is returned in a resaleable condition. We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged, unaltered, and unused. We will check the item when it is returned and reserve the right to refuse an exchange if we feel the item has been damaged, altered, worn, or affected by odour.

Where a product has been personalised for you, unless faulty, we're unable to offer an exchange. Exchanges are not available on dresses that have been discounted further due to imperfections. This would have been agreed during the sale and original discount.

We cannot accept returns of earrings or jewellery sets that include earrings. This is for hygiene reasons and doesn't affect your statutory rights.

Our Customer Care team will not be able to approve exchange requests over 14 days, except in circumstances where Wed2b can demonstrate the requirement for an out-of-policy exchange, due to fault or negligence. Our team is here to help.

Read more about our supplier offering.

1. Introduction

1.1 These terms and conditions (the “Terms of Use”) govern the relationship between: (i) WED2B Limited (a limited company registered in England and Wales with company number 06969366 and with its registered office at 6 Precedent Drive, Rooksley, Milton Keynes, MK13 8PE) (“WED2B”) the owner of the website www.wed2b.com (“Website”) and other platforms and applications from which the Website can be accessed (together the “Wedding Supplier Platform”); and (ii) any provider of wedding-related goods or services available through the Wedding Supplier Platform (“you”, “your” or “Supplier”).

1.2 Each Supplier who clicks on the ‘accept’ button, and signs up to advertise on the Wedding Supplier Platform, is acknowledging that it has read and understood, and agrees to, the Terms of Use. Upon clicking the ‘accept’ button, a legally binding agreement is formed between WED2B and you incorporating these Terms of Use (the “Agreement”).

1.3 In any dispute, it is the responsibility of the Supplier to provide the Terms of Use which were accepted by them at the time of entering into the Agreement.

2. Wedding Supplier Platform

2.1 The Wedding Supplier Platform is a platform from which the Supplier can advertise one or more of their wedding-related goods and/or services for purchase and/or hire to potential customers.

2.2 The Wedding Supplier Platform shall not be available to a supplier that, in WED2B’s opinion, does not provide wedding-related goods and/or services or any Supplier that, in WED2B’s opinion, advertises goods and/or services which are not wedding-related. Business that are deemed to be competitors to WED2B in any product category will not be accepted into WED2B’s database.

2.3 In order to advertise wedding-related goods and/or services on the Wedding Supplier Platform, you must register a profile. In order to register a profile, you are required to: (a) Enter any details required (such as the name of the Supplier, contact name, email address, service category, locations) on WED2B’s online form; and (b) Click and accept these Terms of Use.

2.4 WED2B may update and change the Wedding Supplier Platform from time to time to reflect changes to its products or services, its users' needs and its business priorities.

2.5 Through entering an agreement the supplier agrees to website linking through a widget or social media post before their business is published onto WED2B’s website. See clause 11 for further details.

3. Pricing

3.1 It is free to advertise on WED2B’s supplier directory. At such a time, the pricing structure will be reviewed, and we will be in touch to outline any charges and advertising opportunities.

4. Term and Termination

4.1 The Agreement will be deemed to have started on the date on which your entry is first listed on the Website (the “Start Date”) which will be confirmed by an email from WED2B to you.

4.2 WED2B may terminate the Agreement at any time by giving you two weeks' prior written notice.

4.3 WED2B may terminate the Agreement or suspend or withdraw your access to the Wedding Supplier Platform, without notice if: (a) you pursue any course of conduct which WED2B considers to be unacceptable; (b) you are in breach of the Terms of Use; (c) you are in breach of any relevant or applicable law or regulation; or (d) you become insolvent.

4.4 The Supplier reserves the right to terminate the Agreement by notice in writing, within 7 working days from the day after the Agreement was entered into, in which case a full refund will be made.

5. Wedding Supplier Platform Access

5.1 While WED2B will try to ensure that the Wedding Supplier Platform is available 24 hours a day, WED2B does not guarantee that the Wedding Supplier Platform, or any content on it, will always be available or will be uninterrupted, and WED2B shall not be liable if, for any reason, the Wedding Supplier Platform is unavailable at any time or for any period.

5.2 Access to the Wedding Supplier Platform may be suspended or restricted by WED2B without notice for business or operational reasons, maintenance, repair, or for circumstances arising which are beyond WED2B’s control.

5.3 Whilst WED2B will try to check and test the WED2B Wedding Supplier Platform for viruses from time to time, it does not guarantee that it will be free from viruses or bugs.

5.4 If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of WED2B’s security procedures, you must treat such information as confidential. You must not disclose it to any third party.

5.5 WED2B has the right to disable any user identification code or password, whether chosen by you or allocated by WED2B, at any time, if in WED2B’s reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

5.6 WED2B shall not be held responsible for any stagnation or decrease in the Supplier’s business, website traffic, or future sales in connection with the Supplier’s use of the Wedding Supplier Platform.

6. Your Obligations

6.1 You are prohibited from posting or transmitting to or from the Wedding Supplier Platform any material that is:

• Threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, likely to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy, or which may cause annoyance or inconvenience to anyone; or,
• Technically damaging or harmful in any way whatsoever regardless of the type or format (including, but not limited, to viruses, trojans, worms, logic bombs, and other harmful components).

6.2 You shall not misuse or copy the Wedding Supplier Platform in any way. Misuse includes, but is not limited to, hacking or phishing. You must not attempt to gain unauthorized access to the Wedding Supplier Platform, the server on which it is stored, or any server, computer, or database connected to it. You must not attack the Wedding Supplier Platform via a denial-of-service attack or a distributed denial-of-service attack.

6.3 WED2B will co-operate with any law enforcement authorities or court order requesting or directing it to disclose the identity of anyone posting material in breach of clauses 6.1 or 6.2.

6.4 The Supplier shall submit accurate, up-to-date, and honest details about its (and its representatives’) identity and services which it advertises to its customers.

6.5 The Supplier shall not supply misleading details about the origin of any information or include details that may conceal the true source of any information.

7. Intellectual Property Rights

7.1 With the exception of Your Materials, WED2B is the owner or licensee of all intellectual property rights in the Wedding Supplier Platform, including the content that appears on the Website and all elements making up the Wedding Supplier Platform.

8. Indemnity

8.1 The Supplier shall indemnify WED2B against all costs, expenses, damages, and losses incurred or paid by WED2B as a result of or in connection with any third-party claim brought against WED2B by the Supplier’s customer, agent, subcontractor, employee, representative, or supplier due to any defective goods or services supplied by the Supplier in connection with the Supplier’s use of the Wedding Supplier Platform pursuant to these Terms of Use.

9. Liability

9.1 The Supplier accepts that use of the WED2B Supplier Platform is carried out at its own risk and that WED2B will not be liable for any loss (whether direct or indirect damages) resulting from the Supplier’s use of the Wedding Supplier Platform.

9.2 WED2B does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by its negligence or the negligence of its employees, agents, or subcontractors and for fraud or fraudulent misrepresentation.

9.3 WED2B excludes all implied conditions, warranties, representations, or other terms that may apply to the Wedding Supplier Platform or any content on it.

9.4 WED2B will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: (i) use of, or inability to use, the Website; (ii) use of, or inability to use, the Wedding Supplier Platform; (iii) use of or reliance on any content displayed on the Website or the Wedding Supplier Platform; (iv) loss of profits, sales, business, or revenue; (v) loss or corruption of data; (vi) business interruption; (vii) loss of business opportunity, goodwill, or reputation; or (viii) any indirect or consequential loss or damage.

10. Your Materials

10.1 Any material you supply to WED2B or upload to the Wedding Supplier Platform (“Your Materials”) will be considered non-confidential and non-proprietary. You retain all of your ownership rights in Your Materials, but you are required to grant WED2B a licence to use, store, and copy Your Materials and to distribute and make it available to third parties on the Wedding Supplier Platform in order to advertise the goods and services being advertised to visitors of the Wedding Supplier Platform.

10.2 You warrant that you are the owner of Your Materials and that receipt and use of Your Materials by WED2B shall not infringe the intellectual property rights of any third party.

10.3 You shall indemnify WED2B against all costs, expenses, damages, and losses incurred or paid by WED2B as a result of or in connection with any claim brought against WED2B for infringement of a third party’s intellectual property rights in relation to the receipt or use of Your Materials.

11. Website Linking and Social Media

11.1 You may link to the Website or social media channels, provided you do so in a way that is fair and legal and does not damage WED2B’s reputation or take advantage of it.

11.2 A unique widget will be provided by WED2B to every supplier to place onto their website. This widget will link through to the supplier’s local WED2B site. If a supplier does not have a working website, WED2B will require a social media post upon confirmation of your listing.

12. Variation

12.1 WED2B may amend these Terms of Use from time to time. Every time you wish to use the Wedding Supplier Platform, please check these Terms of Use to ensure you understand the terms that apply at that time.

13. General

13.1 The Agreement constitutes the entire arrangement and understanding between the parties and supersedes and extinguishes all prior agreements, negotiations, and discussions relating to the subject matter of this Agreement.

13.2 If a court decides that any part of these Terms of Use cannot be enforced, that part of these Terms of Use will not apply, but the rest of this Agreement will.

13.3 A waiver by a party of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions.

13.4 No person other than a party to the Agreement shall have any rights to enforce any terms of the Agreement.

13.5 Nothing in these Terms of Use shall create (or be deemed to create) a partnership or agency between the parties.

13.6 The Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

13.7 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter or formation.

All you need to know to be in with a chance!

1. How to Enter

In order to enter the competition, the entrant must follow the instructions shown on the launch competition post across our Emails, Facebook, Instagram, or TikTok pages. Entry into the competition deems acceptance of the below Terms and Conditions.

2. Winner Selection

The winner will be chosen by a random generator once the competition is closed and will be notified of their success by WED2B via email only. A notification will also appear on our Facebook page and Instagram with the winner’s name after the winner has been emailed.

3. Prize Details

If the prize won is a wedding dress, the winner may choose any dress from any WED2B store, up to the value of £899 (€999), including all other designers stocked by WED2B.

WED2B retains the right to disclose which prize the winner obtains if the competition includes a variation of prizes.

The competition prize will be stated in the advertised post for that specific competition. Giveaway prizes can only be claimed as per the entry submitted for that specific competition post. Prizes can only be redeemed in-store, unless otherwise stated.

4. Accessory Giveaways

Accessory giveaways refer to items from our AMIXI product range, including hair pieces, veils, belts, and jackets, and do not include underskirts, gifting, or WED2B storage items.

5. Wedding Dress Prizes

Wedding dress prizes include up to, but not exceeding, the value of £899 RRP. Dresses above this value may be purchased, but the winner will be required to make payment for the balance upon claiming the prize. A wedding dress below this value may be purchased, but the remaining value will not be carried over to any other products or an additional wedding dress. Any remaining value will not be given as cash but will be voided.

Prize giveaways are for WED2B products only, and do not include service charges such as priority ordering for Bridesmaids, Rush Order fee, Inter-store Transfers, or Postage Charges. Payment must be made for these services, if used, at time of placing your order.

6. Qualifying Purchase

The winner may be asked to provide evidence of a qualifying purchase, in accordance with the competition theme – either through a store receipt or online order confirmation. The winner has 12 months to claim their prize after being notified they were the winner. If the claim period is specific, this will be stated on the advertised launch post. A refund on previous purchases made within 12 months may be claimed if mentioned on the competition details. If not stated, prizes are for new orders only, and refunds on existing purchases are not eligible.

The qualifying purchase period for the giveaway is stated on the competition post, and the competition duration will run in accordance with the timescales stated on the launch post. We reserve the right to cancel or terminate the competition early where it becomes necessary to do so.

7. Technical Faults

If for any reason a technical fault interrupts an order being placed within the qualifying time period, WED2B does not take responsibility for any incomplete purchases, and an incomplete purchase will not be considered a valid entry into the prize draw.

8. Refunds and Exchanges

Refunds will only be actioned via the original method of payment, and this will include either in-store or online, depending on the competition prize. Where prizes are only open to online orders, this will be stated on the competition launch post.

There will be no refunds or exchanges available after the prize has been redeemed for any reason.

No cash alternative is available, and the prize cannot be used in conjunction with any other offer from WED2B.

9. Personal Details

The winner will be requested to provide details, which will be used as verification for claiming the prize, through the WED2B Customer Care team. This includes personal details such as first name, last name, email address, phone number, and wedding date. These details are held confidentially and not shared with a third party. Full details of our privacy statement can be seen here.

Should the winner refuse to provide this information, then the prize will not be redeemable and WED2B has the right to select a new winner or declare the competition void for that period.

10. Winner's Consent

The winner agrees that WED2B can, at their discretion, use the winner's name and town/city/county of residence on a 'winners page' on Facebook of WED2B and the 'Our Brides' page of www.wed2b.com/en-ie and as part of any other wider marketing activity as deemed appropriate.

11. Eligibility

All entrants must be aged 18 or over and be a resident of the UK, Ireland, Belgium, Netherlands, or Germany.

Only one entry per person for each competition. Each entrant can only win each competition once.

Employees of WED2B are not eligible to win any competitions.

12. Director’s Decision

The Director’s decision is final and unchallengeable. The Director can, at his/her discretion, declare a competition void without providing a reason.

13. Marketing and Promotion

By entering our giveaways, the entrant is agreeing to the use and publication of their image on WED2B websites and social media channels for marketing purposes by becoming a WED2B real bride on www.wed2b.com/en-ie. By becoming a real bride, we will be showcasing selected images from the entrant's wedding day photographs and your WED2B store experience. Interviews for the purpose of marketing material will also be conducted with the winner.

Find out more about our general T&Cs.

Copyright Disclaimer

This website and its content are copyright of WED2B Limited - © WED2B Limited [2009]. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download to local hard disk extracts for your personal and non-commercial use only.
• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or another form of electronic retrieval system.

We are ready to help with any questions.

Complaint Policy

We hope you are delighted with your purchase or experience at Wed2b. However, if you have a complaint or feedback, we want to know as soon as possible. Our Customer Care team is here to help and can be reached 7 days a week at 0333 123 7494.

E-mail us:

customercare@wed2b.com

Write to us:

6 Precedent Drive,
Rooksley,
Milton Keynes,
Buckinghamshire,
MK13 8PE

What Happens When You Contact Us

When you contact us, we will:

• Assign a Customer Care contact to your query, who will respond and update you as to the next steps required.
• Do everything we can to investigate the issue raised as quickly as possible.
• Keep you regularly informed of your complaint progress.
• Provide a final outcome within 10 working days.

If You're Not Satisfied With the Outcome

If after you have followed our complaints process, and you are not satisfied with the outcome of your complaint, we would refer you to the following organisations for support:

Retail Complaints UK

www.retailadr.org.uk

Citizens Advice UK

www.citizensadvice.org.uk

Trading Standards UK

www.tradingstandards.uk/consumers/support-advice

All you need to know when using our online AI agent.

Using the Chatbot

Our chatbot is here to provide helpful information, but it may not always be 100% accurate or up-to-date. While we do our best to make it useful, please don’t take its responses as official advice or offers (even if it suggests something unexpected, like free items!).

Not a Substitute for Professional Advice

The chatbot’s responses shouldn’t be considered professional advice. If you need expert guidance on something important, we always recommend speaking to a qualified professional. For the most up-to-date information and advice about our products and services, we encourage you to speak with our bridal experts. WED2B and its affiliates aren’t responsible for any decisions made based on chatbot-generated content.

Limiting Our Liability

While we want you to have a great experience using the chatbot, WED2B, its team members, and affiliates aren’t liable for any issues that might arise from its use. This includes unexpected responses, errors, or any suggestions the chatbot may make (including those "wild" ones about freebies!).

Your Responsibility

By using the chatbot, you acknowledge that you’re responsible for any actions you take based on its responses. While we strive for accuracy, WED2B isn’t accountable for any errors or omissions in its content.

Keeping Things Fair

If any issues arise from your use of the chatbot, you agree to protect WED2B and its affiliates from any related claims, costs, or damages, including legal fees.

Updates to These Terms

We may update these terms from time to time. If we do, we’ll post the changes, and by continuing to use the chatbot, you’re agreeing to the updated terms.

Legal Stuff

These terms follow UK laws, and any disputes will be handled in UK courts.

Agreeing to These Terms

By using the chatbot, you confirm that you’ve read, understood, and agreed to these terms.

Manage your account and services here.

Registration and Account Terms and Conditions

To use some of the services or features made available to you on this site, you will need to register for an account. When you register, you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following email: customercare@wed2b.com. We may also change registration requirements from time to time.

Account Benefits

Register an account with us to enjoy the following benefits through your WED2B account:

• Track your orders and view past purchases
• Build a customized Wish List to create personalized outfits that you can email to friends and family.
• Select your Favourite Designers so you can share with our Bridal Experts in-store
• Save your address and card details so you can shop even quicker next time
• Manage your account details, address book, and email preferences

Creating an Account

To create an account, simply select SIGN IN on the navigation bar and then REGISTER NOW to fill in your details. The account password you create should be unique and kept secure, and you must notify WED2B immediately of any breach of security or unauthorized use of your account.

Account Assistance

If you have any issues with your account or need any help in relation to it, please do not hesitate to contact our Customer Care team. However, please note that we can only communicate with the named account holder in relation to any questions, changes, or cancellation of an account.

Forgotten Password

If you have forgotten your password, follow the FORGOTTEN PASSWORD instructions on the SIGN IN page. For security reasons, we are unable to send your password via email.

Privacy Policy

Please refer to our Privacy Policy for information about how we use your data.

Wed2B Limited, part of the PRG Group, (“we”, “us” or “our”) respects your privacy and we are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

How we use cookies

"Cookies" are little pieces of data we send when you visit our website. Cookies help us get to know you better and personalise your experience. Once you agree, the file is added to your computer and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Cookies also help protect you and other shoppers from fraud.

Set your browser to accept cookies so you can buy items, save items, and receive customised recommendations. Here’s how:

• Google Chrome
• Internet Explorer
• Safari
• Mozilla/Firefox