Terms And Conditions
Terms & Conditions of Sale
Thanks for visiting WED2B! We hope that you will be delighted with the items you have bought for your special day. Please see our terms and conditions of sale below, which are also displayed in store. If you do have any queries about these terms, just get in touch and we'll be happy to assist.
Our expert bridal stylists can advise as to whether a dress can be altered. However please note, customers are solely responsible for the cost of any specialist alterations. WED2B will not be liable for any charges relating to the alterations to any of our products. Once a dress has been altered you are unable to return your dress. We can recommend the services of professional seamstresses, however we are not responsible for their workmanship, alterations made or pricing structure.
Check before you buy
Please note, the customer is solely responsible for checking the condition of all WED2B products thoroughly prior to purchase. We will not be held responsible for any damages incurred after the sale of any item.
Cleaning your wedding dress
All of our WED2B garments are dry clean only, please always read the care label. We recommend that you visit a specialist bridal dry cleaners with experience in cleaning luxury wedding dresses.
Your statutory rights are not affected.
Refunds and exchanges
We want you to be completely happy with your purchase, but if you have changed your mind, please return the item within 14 days. To receive a refund, we will need your original receipt or proof of purchase, such as a bank statement. If you don't have your receipt or other proof of purchase we will be unable to offer a refund or exchange. Please note this excludes bridesmaid dresses.
We will only be able to refund the original debit or credit card that has been used to purchase your goods. If you paid in cash, we will usually refund in cash, however, for security reasons we do not hold large sums of cash in the store so we may offer to refund onto a debit card instead. We cannot refund a cash sale onto a credit card.
It's important that any unwanted item, unless faulty, is returned in a resaleable condition. We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged, unaltered and unused. We will check the item when it is returned and reserve the right to refuse a refund or exchange if we feel the item has been damaged, altered or affected by odour. We do not provide refunds or exchanges on dress bags or boxes, unless faulty.
If we exchange a wedding dress, no further exchanges or refunds will be offered at any time, unless faulty. Refunds or exchanges will not be provided after the date of the wedding, unless faulty. Where a product has been personalised for you, unless faulty, we're unable to refund or offer an exchange. Refunds or exchanges are not available on dresses that have been discounted further due to imperfections.
We cannot accept returns of earrings or jewellery sets which include earrings. This is for hygiene reasons and doesn't affect your statutory rights.
Reserving a gown
We offer our customers the opportunity to place a gown on reserve for a short period of time. There is a charge of £50 / €55 for this service which is treated as a non-refundable deposit but will be deducted from the price of the gown should you decide to go ahead with the purchase.
2. Wedding Supplier Platform
2.1 The Wedding Supplier Platform is a platform from which the Supplier can advertise one or more of their wedding-related goods and/or services for purchase and/or hire to potential customers.
2.2 The Wedding Supplier Platform shall not be available to a supplier that, in WED2B’s opinion, does not provide wedding-related goods and/or services or any Supplier that, in WED2B’s opinion, advertises goods and/or services which are not wedding-related.
2.4 WED2B may update and change the Wedding Supplier Platform from time to time to reflect changes to its products or services, its users' needs and its business priorities.
3. Term and Termination
3.1 The Agreement will be deemed to have started on the date on which your entry is first listed on the Website (the “Start Date”) which will be confirmed by an email from WED2B to you.
3.2 WED2B may terminate the Agreement at any time by giving you 1 month’s prior written notice.
3.4 The Supplier reserves the right to terminate the Agreement by notice in writing, within 7 working days from the day after the Agreement was entered into, in which case, if any payments have been made, a full refund will be provided.
4. Wedding Supplier Platform Access
4.1 While WED2B will try to ensure that the Wedding Supplier Platform is available 24 hours a day, WED2B does not guarantee that the Wedding Supplier Platform, or any content on it, will always be available or will be uninterrupted and WED2B shall not be liable if, for any reason, the Wedding Supplier Platform is unavailable at any time or for any period.
4.2 Access to the Wedding Supplier Platform may be suspended or restricted by WED2B without notice for business or operational reasons, maintenance, repair or for circumstances arising which are beyond WED2B’s control.
4.3 Whilst WED2B will try to check and test the WED2B Wedding Supplier Platform for viruses from time to time, it does not guarantee that it will be free from viruses or bugs.
4.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of WED2B’s security procedures, you must treat such information as confidential. You must not disclose it to any third party.
4.6 WED2B shall not be held responsible for any stagnation or decrease in the Supplier’s business, website traffic or future sales in connection with the Supplier’s use of the Wedding Supplier Platform.
5. Your Obligations
5.1 You are prohibited from posting or transmitting to or from the Wedding Supplier Platform any material that is:
• threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, likely to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience to anyone; or,
• technically damaging or harmful in any way whatsoever regardless of the type or format (including, but not limited, to viruses, trojans, worms, logic bombs and other harmful components).
5.2 You shall not misuse or copy the Wedding Supplier Platform in any way. Misuse includes, but is not limited to, hacking or phishing. You must not attempt to gain unauthorised access to the Wedding Supplier Platform, the server on which it is stored or any server, computer or database connected to it. You must not attack the Wedding Supplier Platform via a denial-of-service attack or a distributed denial-of service attack.
5.3 WED2B will co-operate with any law enforcement authorities or court order requesting or directing it to disclose the identity of anyone posting material in breach of clauses 6.1 or 6.2.
5.4 The Supplier shall submit accurate, up-to-date and honest details about its (and its representatives’) identity and services which it advertises to its customers.
5.5 The Supplier shall not supply misleading details about the origin of any information or include details that may conceal the true source of any information.
6. Intellectual Property Rights
6.1 With the exception of Your Materials, WED2B is the owner or licensee of all intellectual property rights in the Wedding Supplier Platform, including the content that appears on the Website and all elements making up the Wedding Supplier Platform.
8.1 The Supplier accepts that use of the WED2B Supplier Platform is carried out at its own risk and that WED2B will not be liable for any loss (whether direct or indirect damages) resulting from the Supplier’s use of the Wedding Supplier Platform.
8.2 WED2B does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
8.3 WED2B excludes all implied conditions, warranties, representations or other terms that may apply to the Wedding Supplier Platform or any content on it.
8.4 WED2B will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, the Website;
• use of, or inability to use, the Wedding Supplier Platform;
• use of or reliance on any content displayed on the Website or the Wedding Supplier Platform;
• loss of profits, sales, business, or revenue (whether direct or indirect);
• loss or corruption of data (whether direct or indirect);
• loss or corruption of software (whether direct or indirect);
• business interruption;
• loss of anticipated savings (whether direct or indirect);
• loss of business opportunity, goodwill or reputation (whether direct or indirect); or
• any indirect or consequential loss or damage.
8.5 Subject to clauses 9.2, 9.3 and 9.4, WED2B’s total liability to the Supplier, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Agreement shall be limited to the greater of £500.
9. Your Materials
9.1 Any material you supply to WED2B or upload to the Wedding Supplier Platform (“Your Materials”) will be considered non-confidential and non-proprietary. You retain all of your ownership rights in Your Materials, but you are required to grant WED2B a licence to use, store and copy Your Materials and to distribute and make it available to third parties on the Wedding Supplier Platform in order to advertise the goods and services being advertised to visitors of the Wedding Supplier Platform.
9.2 You warrant that you are the owner of Your Materials and that receipt and use of Your Materials by WED2B shall not infringe the intellectual property rights of any third party.
9.3 You shall indemnify WED2B against all costs, expenses, damages and losses incurred or paid by WED2B as a result of or in connection with any claim brought against WED2B for infringement of a third party’s intellectual property rights in relation to the receipt or use of Your Materials.
10. Website Linking
10.1 You may link to the Website, provided you do so in a way that is fair and legal and does not damage WED2B’s reputation or take advantage of it. You must not establish a link to the Website:
• in such a way as to suggest any form of association, approval or endorsement on the part of WED2B where none exists; and
• in any website that is not owned by you.
10.2 The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page.
12.1 The Agreement constitutes the entire arrangement and understanding between the parties and supersedes and extinguishes all prior agreements, negotiations and discussions relating to the subject matter of this Agreement. Each party acknowledges that in entering into and performing the Agreement it does not do so on the basis of, and does not rely on any statement or representation (whether innocent or negligent, but excluding fraudulent representations) or warranty or understanding other than as expressly contained in the Agreement at the Start Date.
12.3 A waiver by a party of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions. Failure or delay in exercising any right under the Agreement shall not prevent the exercise of that or any other right.
12.4 No person other than a party to the Agreement shall have any rights to enforce any terms of the Agreement.
12.6 The Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
12.7 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Agreement or its subject matter or formation.
Full Terms & Conditions
For full Terms & Conditions surrounding your Bridesmaids order whether you have ordered online or if you have ordered in store, please see our Infinite Order Terms page dedicated to this.
This website and its content is copyright of WED2B Limited - © WED2B Limited . All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
- you may print or download to local hard disk extracts for your personal and non-commercial use only
- you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or another form of electronic retrieval system.
Paying with Klarna Financing
Online Orders & Collection In-Store
How Online Orders & Collection Works:
1. Payment method
- Payment will be processed at the time of ordering and you will receive an email to confirm your order details. Please note Klarna is not available for online orders.
2. We Will Contact You
- Our Bridal Consultant Team will contact you via phone to confirm your order is available for collection and arrange a day and time which is convenient for you.
3. Collecting Your Dress
- You will need to bring your order, proof of ID and payment card to collect your order in-store.
- When you collect your dress, one of our Bridal Consultant’s will be able to help you try your dress on to ensure it’s the perfect fit. We want you to love your dress and feel happy it’s the right one for you, so please note we ask all customer’s to have a bridal fitting upon collection and before they take their dress home.
- We will keep your order for 10 calendar days from your agreed collection date. If the order is not collected within this timeframe, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.
4. What if I change my mind?
- If you change your mind once you collect your dress in-store you can return your dress within 14 days and we will issue a refund to your original payment method. We will need your order email as proof of purchase and our standard Terms & Conditions apply.
- You can exchange your wedding dress in-store only within our standard 14 days refund and exchange policy.
I need to change the collection store.
Apologies we cannot change a collection store once the order has been placed.
How can I track my order?
You will receive an order confirmation email upon placing your order. Once the store is open and the order is available for collection, we will contact you via phone and email.
How much does delivery to store cost?
There is no shipping cost added to Click & Collect orders.
What if the store is closed beyond the collection date I was given?
If the store is closed beyond the collection date given our Bridal Consultant team will contact you to communicate this and arrange a new collection date, time with you. If you need to cancel your order before your collection date, then please contact us on email@example.com and we will process a refund accordingly.
What do I need to bring to collect my order in store?
You will need to bring your order confirmation email, proof of ID and payment card you used to pay for your order, when you collect your order in-store.
What happens if I do not collect my order from store?
We will keep your order for 10 calendar days from your agreed collection date. If the order is not collected within this timeframe, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.
How do I find which stores I can collect from?
All UK stores are offering this service, collections will be available as soon as we re-open.
Where do I go in-store to pick up my order?
Please go to any member of our Bridal Consultant team in-store and they will help you.
Do I need make an additional appointment to try my dress if I am collecting my order in-store?
No, you don’t need to make a separate appointment. When you collect your dress, one of our Bridal Consultant’s will be able to help you try your dress on to ensure it’s the perfect fit. We want you to love your dress and feel happy it’s the right one for you, so please note we ask all customer’s to have a bridal fitting upon collection and before they take their dress home.