Terms And Conditions

Terms & Conditions of Sale

Thanks for visiting WED2B! We hope that you will be delighted with the items you have bought for your special day. Please see our terms and conditions of sale below, which are also displayed in store. If you do have any queries about these terms, just get in touch and we'll be happy to assist.

Dress alterations

Our expert bridal stylists can advise as to whether a dress can be altered. However please note, customers are solely responsible for the cost of any specialist alterations. WED2B will not be liable for any charges relating to the alterations to any of our products. Once a dress has been altered you are unable to return your dress. We can recommend the services of professional seamstresses, however we are not responsible for their workmanship, alterations made or pricing structure.

Check before you buy

Please note, the customer is solely responsible for checking the condition of all WED2B products thoroughly prior to purchase. We will not be held responsible for any damages incurred after the sale of any item.

Cleaning your wedding dress

All of our WED2B garments are dry clean only, please always read the care label. We recommend that you visit a specialist bridal dry cleaners with experience in cleaning luxury wedding dresses.

Statutory rights

Your statutory rights are not affected.

Refunds and exchanges

We want you to be completely happy with your purchase, but if you have changed your mind, please return the item within 14 days. To receive a refund, we will need your original receipt or proof of purchase, such as a bank statement. If you don't have your receipt or other proof of purchase we will be unable to offer a refund or exchange. Please note this excludes bridesmaid dresses.

We will only be able to refund the original debit or credit card that has been used to purchase your goods. If you paid in cash, we will usually refund in cash, however, for security reasons we do not hold large sums of cash in the store so we may offer to refund onto a debit card instead. We cannot refund a cash sale onto a credit card.

It's important that any unwanted item, unless faulty, is returned in a resaleable condition. We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged, unaltered and unused. We will check the item when it is returned and reserve the right to refuse a refund or exchange if we feel the item has been damaged, altered or affected by odour. We do not provide refunds or exchanges on dress bags or boxes, unless faulty.

If we exchange a wedding dress, no further exchanges or refunds will be offered at any time, unless faulty. Refunds or exchanges will not be provided after the date of the wedding, unless faulty. Where a product has been personalised for you, unless faulty, we're unable to refund or offer an exchange. Refunds or exchanges are not available on dresses that have been discounted further due to imperfections.

We cannot accept returns of earrings or jewellery sets which include earrings. This is for hygiene reasons and doesn't affect your statutory rights.

Reserving a gown

We offer our customers the opportunity to place a gown on reserve for a short period of time. There is a charge of £50 / €55 for this service which is treated as a non-refundable deposit but will be deducted from the price of the gown should you decide to go ahead with the purchase.

Wedding Suppliers

1. Introduction

1.1 These terms and conditions (the “Terms of Use”) govern the relationship between: (i) WED2B Limited (a limited company registered in England and Wales with company number 06969366 and with its registered office at 6 Precedent Drive, Rooksley, Milton Keynes, MK13 8PE) (“WED2B”) the owner of the website www.WED2B.com (“Website”) and other platforms and applications from which the Website can be accessed (together the “Wedding Supplier Platform”); and (ii) any provider of wedding-related goods or services available through the Wedding Supplier Platform (“you”, “your” or “Supplier”).

1.2 Each Supplier who clicks on the ‘accept’ button, and signs up to advertise on the Wedding Supplier Platform, is acknowledging that it has read and understood, and agrees to, the Terms of Use. Upon clicking the ‘accept’ button, a legally binding agreement is formed between WED2B and you incorporating these Terms of Use (the “Agreement”)..

1.3 In any dispute, it is the responsibility of the Supplier to provide the Terms of Use which were accepted by them at the time of entering into the Agreement.

2. Wedding Supplier Platform

2.1 The Wedding Supplier Platform is a platform from which the Supplier can advertise one or more of their wedding-related goods and/or services for purchase and/or hire to potential customers.

2.2 The Wedding Supplier Platform shall not be available to a supplier that, in WED2B’s opinion, does not provide wedding-related goods and/or services or any Supplier that, in WED2B’s opinion, advertises goods and/or services which are not wedding-related.

2.3 In order to advertise wedding-related goods and/or services on the Wedding Supplier Platform, you must register a profile. In order to register a profile, you are required to: a) Enter any details required (such as the name of the Supplier, contact name, email address, service category, locations) on WED2B’s online form; and b) Click and accept these Terms of Use.

2.4 WED2B may update and change the Wedding Supplier Platform from time to time to reflect changes to its products or services, its users' needs and its business priorities.

3. Term and Termination

3.1 The Agreement will be deemed to have started on the date on which your entry is first listed on the Website (the “Start Date”) which will be confirmed by an email from WED2B to you.

3.2 WED2B may terminate the Agreement at any time by giving you 1 month’s prior written notice.

3.3 WED2B may terminate the Agreement, or suspend or withdraw your access to the Wedding Supplier Platform, without notice if: a) you pursue any course of conduct which WED2B considers to be unacceptable; b) you are in breach of the Terms of Use; c) you are in breach of any relevant or applicable law or regulation; or d) you become insolvent.

3.4 The Supplier reserves the right to terminate the Agreement by notice in writing, within 7 working days from the day after the Agreement was entered into, in which case, if any payments have been made, a full refund will be provided.

4. Wedding Supplier Platform Access

4.1 While WED2B will try to ensure that the Wedding Supplier Platform is available 24 hours a day, WED2B does not guarantee that the Wedding Supplier Platform, or any content on it, will always be available or will be uninterrupted and WED2B shall not be liable if, for any reason, the Wedding Supplier Platform is unavailable at any time or for any period.

4.2 Access to the Wedding Supplier Platform may be suspended or restricted by WED2B without notice for business or operational reasons, maintenance, repair or for circumstances arising which are beyond WED2B’s control.

4.3 Whilst WED2B will try to check and test the WED2B Wedding Supplier Platform for viruses from time to time, it does not guarantee that it will be free from viruses or bugs.

4.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of WED2B’s security procedures, you must treat such information as confidential. You must not disclose it to any third party.

4.5 WED2B has the right to disable any user identification code or password, whether chosen by you or allocated by WED2B, at any time, if in WED2B’s reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

4.6 WED2B shall not be held responsible for any stagnation or decrease in the Supplier’s business, website traffic or future sales in connection with the Supplier’s use of the Wedding Supplier Platform.

5. Your Obligations

5.1 You are prohibited from posting or transmitting to or from the Wedding Supplier Platform any material that is:

• threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, likely to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience to anyone; or,

• technically damaging or harmful in any way whatsoever regardless of the type or format (including, but not limited, to viruses, trojans, worms, logic bombs and other harmful components).

5.2 You shall not misuse or copy the Wedding Supplier Platform in any way. Misuse includes, but is not limited to, hacking or phishing. You must not attempt to gain unauthorised access to the Wedding Supplier Platform, the server on which it is stored or any server, computer or database connected to it. You must not attack the Wedding Supplier Platform via a denial-of-service attack or a distributed denial-of service attack.

5.3 WED2B will co-operate with any law enforcement authorities or court order requesting or directing it to disclose the identity of anyone posting material in breach of clauses 6.1 or 6.2.

5.4 The Supplier shall submit accurate, up-to-date and honest details about its (and its representatives’) identity and services which it advertises to its customers.

5.5 The Supplier shall not supply misleading details about the origin of any information or include details that may conceal the true source of any information.

6. Intellectual Property Rights

6.1 With the exception of Your Materials, WED2B is the owner or licensee of all intellectual property rights in the Wedding Supplier Platform, including the content that appears on the Website and all elements making up the Wedding Supplier Platform.

7. Indemnity

7.1 The Supplier shall indemnify WED2B against all costs, expenses, damages and losses incurred or paid by WED2B as a result of or in connection with any third party claim brought against WED2B by the Supplier’s customer, agent, subcontractor, employee, representative or supplier due to any defective goods or services supplied by the Supplier in connection with the Supplier’s use of the Wedding Supplier Platform pursuant to these Terms of Use.

8. Liability

8.1 The Supplier accepts that use of the WED2B Supplier Platform is carried out at its own risk and that WED2B will not be liable for any loss (whether direct or indirect damages) resulting from the Supplier’s use of the Wedding Supplier Platform.

8.2 WED2B does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

8.3 WED2B excludes all implied conditions, warranties, representations or other terms that may apply to the Wedding Supplier Platform or any content on it.

8.4 WED2B will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, the Website;

• use of, or inability to use, the Wedding Supplier Platform;

• use of or reliance on any content displayed on the Website or the Wedding Supplier Platform;

• loss of profits, sales, business, or revenue (whether direct or indirect);

• loss or corruption of data (whether direct or indirect);

• loss or corruption of software (whether direct or indirect);

• business interruption;

• loss of anticipated savings (whether direct or indirect);

• loss of business opportunity, goodwill or reputation (whether direct or indirect); or

• any indirect or consequential loss or damage.

8.5 Subject to clauses 9.2, 9.3 and 9.4, WED2B’s total liability to the Supplier, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Agreement shall be limited to the greater of £500.

9. Your Materials

9.1 Any material you supply to WED2B or upload to the Wedding Supplier Platform (“Your Materials”) will be considered non-confidential and non-proprietary. You retain all of your ownership rights in Your Materials, but you are required to grant WED2B a licence to use, store and copy Your Materials and to distribute and make it available to third parties on the Wedding Supplier Platform in order to advertise the goods and services being advertised to visitors of the Wedding Supplier Platform.

9.2 You warrant that you are the owner of Your Materials and that receipt and use of Your Materials by WED2B shall not infringe the intellectual property rights of any third party.

9.3 You shall indemnify WED2B against all costs, expenses, damages and losses incurred or paid by WED2B as a result of or in connection with any claim brought against WED2B for infringement of a third party’s intellectual property rights in relation to the receipt or use of Your Materials.

9.4 Any personal information contained in Your Materials which you send, share or post to Wedding Supplier Platform will be used in accordance with the WED2B Privacy Policy.

10. Website Linking

10.1 You may link to the Website, provided you do so in a way that is fair and legal and does not damage WED2B’s reputation or take advantage of it. You must not establish a link to the Website:

• in such a way as to suggest any form of association, approval or endorsement on the part of WED2B where none exists; and

• in any website that is not owned by you.

10.2 The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page.

11. Variation

11.1 WED2B may amend these Terms of Use from time to time. Every time you wish to use the Wedding Supplier Platform, please check these Terms of Use to ensure you understand the terms that apply at that time.

12. General

12.1 The Agreement constitutes the entire arrangement and understanding between the parties and supersedes and extinguishes all prior agreements, negotiations and discussions relating to the subject matter of this Agreement. Each party acknowledges that in entering into and performing the Agreement it does not do so on the basis of, and does not rely on any statement or representation (whether innocent or negligent, but excluding fraudulent representations) or warranty or understanding other than as expressly contained in the Agreement at the Start Date.

12.2 If a court decides that any part of these Terms of Use cannot be enforced, that particular part of these Terms of Use will not apply, but the rest of this Agreement will.

12.3 A waiver by a party of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions. Failure or delay in exercising any right under the Agreement shall not prevent the exercise of that or any other right.

12.4 No person other than a party to the Agreement shall have any rights to enforce any terms of the Agreement.

12.5 Nothing in these Terms of Use shall create (or be deemed to create) a partnership or agency between the parties.

12.6 The Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

12.7 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Agreement or its subject matter or formation.


Full Terms & Conditions

For full Terms & Conditions surrounding your Bridesmaids order whether you have ordered online or if you have ordered in store, please see our Infinite Order Terms page dedicated to this.

Copyright Disclaimer

This website and its content is copyright of WED2B Limited - © WED2B Limited [2009]. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or another form of electronic retrieval system.

Paying with Klarna Financing

Paying at WED2B with Klarna Financing

Pay over time

  • Spread the cost of your purchase into equal monthly payments with 14.9% interest.
  • No complex forms during the Klarna Account application - only 4 steps!
  • Credit decision made in real-time.
  • Once approved, you will start a Klarna Account and make payments monthly.
  • No passwords to remember. You will be emailed monthly statements.
  • You can choose at any time to start paying the minimum monthly payment instead with interest.
  • You’re in control. Better management of your finances to spend how and when you want.
  • Credit is offered subject to financial circumstances. You must be at least 18.

APR Representative Example for WED2B

  1. Purchase price £1000
  2. No deposit required
  3. Amount of credit £1000
  4. Rate of interest (fixed) 14.9% per annum
  5. 14.9% APR representative
  6. 24 monthly payments of £48
  7. Duration of agreement 24 months
  8. The total charge for credit £152
  9. Total repayable £1,152

WED2B Ltd acts as a credit intermediary and offer credit products provided exclusively by Klarna Bank AB (publ).

Klarna Bank AB (publ) is Authorised by the Swedish Financial Services Authority (Finansinspektionen) and is subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.”

Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.

Frequently Asked Questions to Klarna

Where can you pay with Klarna Financing?

Klarna Financing is available in all our UK stores.

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Financing work?

You can spread the cost of your WED2B purchase into equal monthly payments with 14.9% interest rate if you spend £60 or more. Financing is a promotional plan provided by Klarna.

How do I use Financing?

If you want to opt for Financing for your in-store purchase you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your purchase will be placed. The purchase amount will be added to your Klarna Account.

I have been asked to go to Klarna's site. Is this correct?

If you have chosen to pay with Financing by Klarna, Klarna will send you an email with further details on how to pay. This communication will come from Klarna directly and not WED2B.

Can I pay less than the amount owed each month?

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 14.9% APR (variable). It’s up to you.

Do I need to be 18?

Financing is only available to people aged 18 or over.

How do I manage my Klarna Account?

Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service.

How can I increase my chances of being accepted for Financing?

If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

How is my statement sent?

If you chose to use Financing, Klarna will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. If you have any queries about your statements or account, you can contact Klarna’s Customer Service.

What do I need to provide when I make a purchase?

If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.

Is my payment information safe?

Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.

How do I make a payment?

First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service here.

I haven't received an email with my statement.

Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.

What happens if I return my purchase?

All purchases made with Klarna can only be returned, refunded or exchanged in the store they were purchased from. WED2B cannot refund or exchange items on a Klarna transaction in other WED2B stores. As soon as WED2B have accepted your return/refund, then Klarna will make any necessary adjustments your balance and provide further help if needed.

I have returned my purchase. How long will it take until I receive my refund?

As soon as the store have registered your refund, we will credit the balance back to your Klarna Account within the next 5 business days.

I have asked for a refund. How will I be refunded?

If you have paid for your purchase with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Klarna’s Customer Service.

I still have questions regarding payment.

Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.

Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. WED2B have no control over these sites and are not responsible for their content or availability.

Online Orders & Collection In-Store

How Online Orders & Collection Works:

1. Payment method

  • Payment will be processed at the time of ordering and you will receive an email to confirm your order details. Please note Klarna is not available for online orders.

2. We Will Contact You

  • Our Bridal Consultant Team will contact you via phone to confirm your order is available for collection and arrange a day and time which is convenient for you.

3. Collecting Your Dress

  • You will need to bring your order, proof of ID and payment card to collect your order in-store.
  • When you collect your dress, one of our Bridal Consultant’s will be able to help you try your dress on to ensure it’s the perfect fit. We want you to love your dress and feel happy it’s the right one for you, so please note we ask all customer’s to have a bridal fitting upon collection and before they take their dress home.
  • We will keep your order for 10 calendar days from your agreed collection date. If the order is not collected within this timeframe, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

4. What if I change my mind?

  • If you change your mind once you collect your dress in-store you can return your dress within 14 days and we will issue a refund to your original payment method. We will need your order email as proof of purchase and our standard Terms & Conditions apply.
  • You can exchange your wedding dress in-store only within our standard 14 days refund and exchange policy.

I need to change the collection store.

Apologies we cannot change a collection store once the order has been placed.

How can I track my order?

You will receive an order confirmation email upon placing your order. Once the store is open and the order is available for collection, we will contact you via phone and email.

How much does delivery to store cost?

There is no shipping cost added to Click & Collect orders.

What if the store is closed beyond the collection date I was given?

If the store is closed beyond the collection date given our Bridal Consultant team will contact you to communicate this and arrange a new collection date, time with you. If you need to cancel your order before your collection date, then please contact us on info@wed2b.com and we will process a refund accordingly.

What do I need to bring to collect my order in store?

You will need to bring your order confirmation email, proof of ID and payment card you used to pay for your order, when you collect your order in-store.

What happens if I do not collect my order from store?

We will keep your order for 10 calendar days from your agreed collection date. If the order is not collected within this timeframe, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

How do I find which stores I can collect from?

All UK stores are offering this service, collections will be available as soon as we re-open.

Where do I go in-store to pick up my order?

Please go to any member of our Bridal Consultant team in-store and they will help you.

Do I need make an additional appointment to try my dress if I am collecting my order in-store?

No, you don’t need to make a separate appointment. When you collect your dress, one of our Bridal Consultant’s will be able to help you try your dress on to ensure it’s the perfect fit. We want you to love your dress and feel happy it’s the right one for you, so please note we ask all customer’s to have a bridal fitting upon collection and before they take their dress home.