Terms And Conditions

After your Purchase

Storing your dress

While we suggest using our premium storage boxes to ensure your gown remains pristine for the big day, we would suggest ensuring your dress is stored somewhere safe and dry and away from direct heat or sunlight. We are unable to offer a guarantee on the condition of the dress over time with these factors considered.

Cleaning your wedding dress

All of our WED2B garments are dry clean only, please always read the care label. We recommend that you visit a specialist bridal dry cleaners with experience in cleaning luxury wedding dresses.

Sharing your pictures

We would love to see photos from the big day! The link here will enable you to tell us a bit more about your wedding day and share some photos and we may be in touch for more information to feature as a real bride: www.wed2b.com/realbride

Dress alterations

Our expert bridal stylists can advise as to whether a dress can be altered. However please note, customers are solely responsible for the cost of any specialist alterations. WED2B will not be liable for any charges relating to the alterations to any of our products. Once a dress has been altered you are unable to return your dress. We can recommend the services of professional seamstresses, however we are not responsible for their workmanship, alterations made or pricing structure.

Terms & Conditions of Sale

Thanks for visiting WED2B! We hope that you will be delighted with the items you have bought for your special day. Please see our terms and conditions of sale below, which are also displayed in store. If you do have any queries about these terms, just get in touch and we'll be happy to assist.

Reserving a gown

We offer our customers the opportunity to place a gown on reserve for a short period of time. There is a charge of £100 / €100 for this service which is treated as a non-refundable deposit but will be deducted from the price of the gown should you decide to go ahead with the purchase.

Check before you buy

Please note, the customer is solely responsible for checking the condition of all WED2B products thoroughly prior to purchase. We will not be held responsible for any damages incurred after the sale of any item.

Customers are solely responsible for ensuring that they are happy with the fit and condition of all items purchased. As our bridal gowns are sold off the peg, our brides can see the exact fit of their gown whilst they are with us. Any issues can be raised in store, and we will do our best to resolve these. Our Infinite bridesmaids' dresses form part of our made to order service. It is the customer's sole responsibility to ensure that they are satisfied with the sizing of the garment using our sample dresses before placing the order.

Here at WED2B, we offer additional items to complete your bridal look, and all items are individually priced and listed on the till receipt. All items are purchased at customer's discretion. It is the customer's sole responsibility to ensure that they are satisfied with the condition of all items before purchasing. Any issues can be raised in store or for further support please contact Customer Care.

Bridesmaids

Ordering Process

Once you have chosen your item(s) we will ask you to be sure that you are happy with the size and colour you have chosen. These will be printed on your order confirmation so please check this detail carefully. We will ask you to make payment in full for the item and we will not accept the order until payment has been made. We will place the order with our production facility and would expect to receive the item into store in up to 14 weeks. Please see below for further information regarding deliveries and ordering lead times.

Fabric Dye Variations

It is important to note that there may be variations in colour shading between dye lots. Therefore, there may be small differences in the colour that you see on swatches or on items in store to the dresses that you receive in your order. The differences will not be dramatic but shades may vary slightly. If you are ordering items for a full bridal party, we strongly recommend that you place the full order at the same time and from the same store as this is the only way to ensure that the items for your wedding party will be cut from the same dye lot of fabric.

Sizing

Our items are made-to-order, but not custom made-to-measure so all products are produced against our standard sizing chart. We allow for ½” tolerance for all measurements. We cannot accept requests for special sizing. All items are made in a standard length. We recommend that you only place an order once you have tried on a sample of your style and size in store and you are happy with the fit. If a member of the bridal party is unable to visit a store to try on a sample, the customer is responsible for deciding which size to order. If you are in between sizes, we suggest ordering the larger size as this can be taken in to fit. Customers who choose to order an item in a size that does not fit at the time of ordering, or who choose to order an item in a size against the advice of our staff, must sign off against the size and take responsibility for the fit of the item. If a new item is required to be ordered it will be charged at full price.

Delivery and Ordering Lead Times

If you are using our standard delivery service, we estimate that your order will be in store and available to collect up to 14 weeks after the date you placed and paid for the order in full. There is no delivery charge for dresses ordered on our standard service. We also offer a rush delivery service which means that your order will be in store and available to collect up to 8 weeks after the date you placed and paid for the order in full. There is an additional charge per dress for a rush order, which will be outlined at the time of ordering and must be paid when placing the order.

We will send you an email confirmation of your order. We recommend that you allow at least 1 month between the receipt of your order and the date of the special occasion to allow sufficient time for alterations. We will contact you once your order has arrived in store and is ready to collect. We ask that you ensure you collect your order within 4 weeks of receiving this notification as after this time we will return the order to our warehouse. For security reasons, please bring proof of identity with you when you collect the order, along with your order receipt. Orders must be collected from the store and cannot be posted to the customer. All delivery times quotes are approximate and we will endeavour to do our best to meet these timescales, however please be aware that there may be external influences that affect these delivery times and we cannot be held liable for costs incurred by delays that are out of our control.

Alterations

WED2B do not offer an alterations service. Although our items are made-to-order, they are not custom made-to-measure and in many instances a degree of alteration is required for a perfect fit. We can recommend the services of professional seamstresses, however we are not responsible for their workmanship, alterations made or pricing structure.

Returns Policy

All items are made to order and as such we will not accept returns, cancellations, exchanges once the order has been placed. Any changes to your order, including requests to change from or to a rush order, must be notified to us with 48 hours of you placing the order. After this time we will be unable to accommodate your change request. Your statutory rights are not affected.

Exchanges

We want you to be completely happy with your purchase, but if you have changed your mind, please return the item within 14 days. To receive an exchange, we will need your original receipt or proof of purchase, such as a bank statement. If you don't have your receipt or other proof of purchase, we will be unable to offer an exchange. Please note this excludes bridesmaid dresses and storage items.

It's important that any unwanted item, unless faulty, is returned in a resaleable condition. We'd expect this to mean that you've kept all original packaging and labels and that it's undamaged, unaltered and unused. We will check the item when it is returned and reserve the right to refuse an exchange if we feel the item has been damaged, altered or affected by odour. We do not provide refunds or exchanges on dress bags, boxes or hangers unless faulty.

Where a product has been personalised for you, unless faulty, we're unable to offer an exchange. Exchanges are not available on dresses that have been discounted further due to imperfections.

We cannot accept returns of earrings or jewellery sets which include earrings. This is for hygiene reasons and doesn't affect your statutory rights.

Paying with Klarna Financing

Paying at WED2B with Klarna Financing

Pay over time

  • Spread the cost of your purchase into equal monthly payments with 21.9% interest.
  • No complex forms during the Klarna Account application - only 4 steps!
  • Credit decision made in real-time.
  • Once approved, you will start a Klarna Account and make payments monthly.
  • No passwords to remember. You will be emailed monthly statements.
  • You can choose at any time to start paying the minimum monthly payment instead with interest.
  • You’re in control. Better management of your finances to spend how and when you want.
  • Credit is offered subject to financial circumstances. You must be at least 18.

APR Representative Example for WED2B

  1. Purchase price £1000
  2. No deposit required
  3. Amount of credit £1000
  4. Rate of interest (fixed) 21.9% per annum
  5. 21.9% APR representative
  6. 24 monthly payments of £48
  7. Duration of agreement 24 months
  8. The total charge for credit £152
  9. Total repayable £1,152

WED2B Ltd acts as a credit intermediary and offer credit products provided exclusively by Klarna Bank AB (publ).

Klarna Bank AB (publ) is Authorised by the Swedish Financial Services Authority (Finansinspektionen) and is subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.”

Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.

Frequently Asked Questions to Klarna

Where can you pay with Klarna Financing?

Klarna Financing is available in all our UK stores.


Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.


How does Financing work?

You can spread the cost of your WED2B purchase into equal monthly payments with 21.9% interest rate if you spend £250 or more. Financing is a promotional plan provided by Klarna.


How do I use Financing?

If you want to opt for Financing for your in-store purchase you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your purchase will be placed. The purchase amount will be added to your Klarna Account.


I have been asked to go to Klarna's site. Is this correct?

If you have chosen to pay with Financing by Klarna, Klarna will send you an email with further details on how to pay. This communication will come from Klarna directly and not WED2B.


Can I pay less than the amount owed each month?

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 21.9% APR (variable). It’s up to you.


Do I need to be 18?

Financing is only available to people aged 18 or over.


How do I manage my Klarna Account?

Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service.


How can I increase my chances of being accepted for Financing?

If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.


How is my statement sent?

If you chose to use Financing, Klarna will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. If you have any queries about your statements or account, you can contact Klarna’s Customer Service.


What do I need to provide when I make a purchase?

If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.


Is my payment information safe?

Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.


How do I make a payment?

First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service here.


I haven't received an email with my statement.

Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.


What happens if I return my purchase?

Purchases made with Klarna can be returned, refunded or exchanged at any of our Wed2B stores. As soon as WED2B have accepted your return/refund, then Klarna will make any necessary adjustments to your balance and provide further help if needed.


I have returned my purchase. How long will it take until I receive my refund?

As soon as the store have registered your refund, we will credit the balance back to your Klarna Account within the next 5 business days.


I have asked for a refund. How will I be refunded?

If you have paid for your purchase with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Klarna’s Customer Service.


I still have questions regarding payment.

Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.


Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. WED2B have no control over these sites and are not responsible for their content or availability.

E-Commerce Sales

PRICING & AVAILABILITY

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable). Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

All Goods are subject to availability - we may not be able to supply your order. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from: the product ordered being unavailable from stock, our inability to obtain authorisation of payment, the identification of an error within the product information etc. If there are any problems with your order, we shall contact you. Standard next business day delivery is offered for all orders placed before 12:00 GMT.


PRODUCTS

Please consider that buying products over the Internet provides a different shopping experience to buying in-store. We have made every effort to display as accurately as possible the colours of our products. However, as the actual colours you see will depend on your monitor settings, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. As a result, we cannot be held responsible for differences which appear because of this.

All measurements are approximate, but every effort is made to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are EU sizes. Please refer to the Size Guide for clarification.

We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct at the time when the relevant information is entered onto the system.

If we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel, and you have already paid for the goods, you will receive a full refund. 


OUR CONTRACT

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order; this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that states the goods that you have ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. If you wish to cancel your order, please contact our Customer Care team via 0333 123 7494 or Live Chat quoting your order number within 60 minutes of the order being placed. After this time, we may not be able to cancel your order and prevent dispatch.

WED2B reserves the right to close accounts if any user is seen to be attempting to disrupt our services in any way.


RETURNS

If for any reason you wish to obtain a refund you may return your item(s) to us within 14 days of receipt of the item(s). Please complete the returns process using the returns form included with your item. If you require a replacement returns form, please contact us customercare@wed2b.com and we will send a new form to you via email.

We will only offer a refund if the item(s) is/are unused, unwashed and in perfect resaleable condition. Please ensure items are returned in their original packaging.

Please note we do not accept exchanges.

WED2B will reimburse the return shipping costs for returning damaged goods once a return has been authorised. We will only cover the cost of a Royal Mail 2nd Class Recorded Delivery (maximum £4.99).

Please note, items being returned are the responsibility of the customer until they reach us. We cannot issue a refund on returning items that are lost in transit.

Customers are solely responsible for ensuring that they are happy with the fit and condition of all items purchased. As our bridal gowns are sold off the peg, our brides can see the exact fit of their gown whilst they are with us. Any issues can be raised in store and we will do our best to resolve these. Our Infinite bridesmaids' dresses form part of our made to order service. It is the customer's sole responsibility to ensure that they are satisfied with the sizing of the garment using our sample dresses before placing the order. Here at WED2B, we offer additional items to complete your bridal look, and all items are individually priced and listed on the till receipt. All items are purchased at customer's discretion. It is the customer's sole responsibility to ensure that they are satisfied with the condition of all items before purchasing. Any issues can be raised in store or through our Customer Care team on 0333 123 7494 via customercare@wed2b.com.

Click & Collect Sales

PRICING & AVAILABILITY

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable). Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

All Goods are subject to availability - we may not be able to supply your order. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from: the product ordered being unavailable from stock, our inability to obtain authorisation of payment, the identification of an error within the product information etc. If there are any problems with your order, we shall contact you.

Delivery of Click & Collect items into store is up to 10 working days for the UK and up to 15 working days for EU orders. When collecting your order from store we will require your confirmation order number and a form of ID (bank card is acceptable). We will hold your order for 30 days, after which payment will be refunded automatically to your account and your order will be returned to our stock.


PRODUCTS

Please consider that buying products over the Internet provides a different shopping experience to buying in-store. We have made every effort to display as accurately as possible the colours of our products. However, as the actual colours you see will depend on your monitor settings, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. As a result, we cannot be held responsible for differences which appear because of this.

All measurements are approximate, but every effort is made to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the Size Guide for clarification.

We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct at the time when the relevant information is entered onto the system.

If we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel, and you have already paid for the goods, you will receive a full refund. 


OUR CONTRACT

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order; this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that states the goods that you have ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. If you wish to cancel your order, please contact our Customer Care team via 0333 123 7494 or Live Chat quoting your order number within 60 minutes of the order being placed. After this time, we may not be able to cancel your order.

WED2B reserves the right to close accounts if any user is seen to be attempting to disrupt our services in any way.


RETURNS

If for any reason you wish to obtain a refund you may return your item(s) to any of our Wed2b stores within 14 days of receipt of the item(s). We do not accept returns by post.

We will only offer a refund if the item(s) is/are unused, unwashed and in perfect resaleable condition. Please ensure items are returned in their original packaging with original labels still attached. Proof of purchase, such as your order confirmation will also be required.

Refunds will be issued to the original payment card within 3-5 working days dependent on your bank. If you paid using a gift voucher, you will be refunded by a credit receipt. Please note we do not accept exchanges.

Please note, items being returned are the responsibility of the customer until they reach us. We cannot issue a refund on returning items that are lost in transit.

Customers are solely responsible for ensuring that they are happy with the fit and condition of all items purchased. As our Click & Collect bridal gowns are collected from stores, we encourage our brides to check the exact fit of their gown whilst they are in store with us. Any issues can be raised in store and we will do our best to resolve these. All items are purchased at customer's discretion. Any issues can be raised in store or through our Customer Care team on 0333 123 7494 via customercare@wed2b.com.

Colour Accuracy Disclaimer

Please consider that buying products over the Internet provides a different shopping experience to buying in-store. We have made every effort to display as accurately as possible the colours of our products. However, as the actual colours you see will depend on your monitor settings, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. As a result, we cannot be held responsible for differences which appear because of this.

Copyright Disclaimer

This website and its content is copyright of WED2B Limited - © WED2B Limited [2009]. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or another form of electronic retrieval system.

Statutory rights

Your statutory rights are not affected.

Complaint policy

We hope you are delighted with your purchase or experience at WED2B. However, If you have a complaint or feedback, we want to know as soon as possible. Our Customer Care team are here to help and can be reached 7 days a week 0333 123 7494.


E-mail us:

customercare@wed2b.com


Write to us:

6 Precedent Drive

Rooksley

Milton Keynes

Buckinghamshire

MK13 8PE


When you contact us, we will:

• Assign a Customer Care contact to your query, who will respond and update you as to the next steps required.

• Do everything we can to investigate the issue raised as quickly as possible.

• Keep you regularly informed of your complaint progress.

• Provide a final outcome within 10 working days


If after you have followed our complaints process, and you are not satisfied with the outcome of your complaint, we would refer you to the following organisations for support:


Retail Complaints UK

www.retailadr.org.uk


Citizens Advice UK

www.citizensadvice.org.uk


Trading Standards UK

www.tradingstandards.uk/consumers/support-advice

Wedding Suppliers

1. Introduction

1.1 These terms and conditions (the “Terms of Use”) govern the relationship between: (i) WED2B Limited (a limited company registered in England and Wales with company number 06969366 and with its registered office at 6 Precedent Drive, Rooksley, Milton Keynes, MK13 8PE) (“WED2B”) the owner of the website www.wed2b.com (“Website”) and other platforms and applications from which the Website can be accessed (together the “Wedding Supplier Platform”); and (ii) any provider of wedding-related goods or services available through the Wedding Supplier Platform (“you”, “your” or “Supplier”).

1.2 Each Supplier who clicks on the ‘accept’ button, and signs up to advertise on the Wedding Supplier Platform, is acknowledging that it has read and understood, and agrees to, the Terms of Use. Upon clicking the ‘accept’ button, a legally binding agreement is formed between WED2B and you incorporating these Terms of Use (the “Agreement”).

1.3 In any dispute, it is the responsibility of the Supplier to provide the Terms of Use which were accepted by them at the time of entering into the Agreement.


2. Wedding Supplier Platform

2.1 The Wedding Supplier Platform is a platform from which the Supplier can advertise one or more of their wedding-related goods and/or services for purchase and/or hire to potential customers.

2.2 The Wedding Supplier Platform shall not be available to a supplier that, in WED2B’s opinion, does not provide wedding-related goods and/or services or any Supplier that, in WED2B’s opinion, advertises goods and/or services which are not wedding-related. Business that are deemed to be competitors to WED2B in any product category will not be accepted into WED2B’s database.

2.3 In order to advertise wedding-related goods and/or services on the Wedding Supplier Platform, you must register a profile. In order to register a profile, you are required to: a) Enter any details required (such as the name of the Supplier, contact name, email address, service category, locations) on WED2B’s online form; and b) Click and accept these Terms of Use.

2.4 WED2B may update and change the Wedding Supplier Platform from time to time to reflect changes to its products or services, its users' needs and its business priorities.

2.5 Through entering an agreement the supplier agrees to website linking through a widget or social media post before their business is published onto WED2B’s website. See clause 11 for further details.


3. Pricing

3.1 It is free to advertise on WED2B’s supplier directory. At such a time the pricing structure will be reviewed, we will be in touch to outline any charges and advertising opportunities.


4. Term and Termination

4.1 The Agreement will be deemed to have started on the date on which your entry is first listed on the Website (the “Start Date”) which will be confirmed by an email from WED2B to you.

4.2 WED2B may terminate the Agreement at any time by giving you two weeks prior written notice.

4.3 WED2B may terminate the Agreement or suspend or withdraw your access to the Wedding Supplier Platform, without notice if: a) you pursue any course of conduct which WED2B considers to be unacceptable; b) you are in breach of the Terms of Use; c) you are in breach of any relevant or applicable law or regulation; or d) you become insolvent.

4.4 The Supplier reserves the right to terminate the Agreement by notice in writing, within 7 working days from the day after the Agreement was entered into, in which case a full refund will be made.


5. Wedding Supplier Platform Access

5.1 While WED2B will try to ensure that the Wedding Supplier Platform is available 24 hours a day, WED2B does not guarantee that the Wedding Supplier Platform, or any content on it, will always be available or will be uninterrupted and WED2B shall not be liable if, for any reason, the Wedding Supplier Platform is unavailable at any time or for any period. You can reach WED2B customer care team 7 days a week www.wed2b.com/contact

5.2 Access to the Wedding Supplier Platform may be suspended or restricted by WED2B without notice for business or operational reasons, maintenance, repair or for circumstances arising which are beyond WED2B’s control.

5.3 Whilst WED2B will try to check and test the WED2B Wedding Supplier Platform for viruses from time to time, it does not guarantee that it will be free from viruses or bugs.

5.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of WED2B’s security procedures, you must treat such information as confidential. You must not disclose it to any third party.

5.5 WED2B has the right to disable any user identification code or password, whether chosen by you or allocated by WED2B, at any time, if in WED2B’s reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

5.6 WED2B shall not be held responsible for any stagnation or decrease in the Supplier’s business, website traffic or future sales in connection with the Supplier’s use of the Wedding Supplier Platform.


6. Your Obligations

6.1 You are prohibited from posting or transmitting to or from the Wedding Supplier Platform any material that is:

• threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, likely to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience to anyone; or,

• technically damaging or harmful in any way whatsoever regardless of the type or format (including, but not limited, to viruses, trojans, worms, logic bombs and other harmful components).

6.2 You shall not misuse or copy the Wedding Supplier Platform in any way. Misuse includes, but is not limited to, hacking or phishing. You must not attempt to gain unauthorised access to the Wedding Supplier Platform, the server on which it is stored or any server, computer or database connected to it. You must not attack the Wedding Supplier Platform via a denial-of-service attack or a distributed denial-of service attack.

6.3 WED2B will co-operate with any law enforcement authorities or court order requesting or directing it to disclose the identity of anyone posting material in breach of clauses 6.1 or 6.2.

6.4 The Supplier shall submit accurate, up-to-date and honest details about its (and its representatives’) identity and services which it advertises to its customers.

6.5 The Supplier shall not supply misleading details about the origin of any information or include details that may conceal the true source of any information.


7. Intellectual Property Rights

7.1 With the exception of Your Materials, WED2B is the owner or licensee of all intellectual property rights in the Wedding Supplier Platform, including the content that appears on the Website and all elements making up the Wedding Supplier Platform.


8. Indemnity

8.1 The Supplier shall indemnify WED2B against all costs, expenses, damages and losses incurred or paid by WED2B as a result of or in connection with any third-party claim brought against WED2B by the Supplier’s customer, agent, subcontractor, employee, representative or supplier due to any defective goods or services supplied by the Supplier in connection with the Supplier’s use of the Wedding Supplier Platform pursuant to these Terms of Use.


9. Liability

9.1 The Supplier accepts that use of the WED2B Supplier Platform is carried out at its own risk and that WED2B will not be liable for any loss (whether direct or indirect damages) resulting from the Supplier’s use of the Wedding Supplier Platform.

9.2 WED2B does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by its negligence or the negligence of its employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

9.3 WED2B excludes all implied conditions, warranties, representations or other terms that may apply to the Wedding Supplier Platform or any content on it.

9.4 WED2B will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, the Website;

• use of, or inability to use, the Wedding Supplier Platform;

• use of or reliance on any content displayed on the Website or the Wedding Supplier Platform;

• loss of profits, sales, business, or revenue (whether direct or indirect);

• loss or corruption of data (whether direct or indirect);

• loss or corruption of software (whether direct or indirect);

• business interruption;

• loss of anticipated savings (whether direct or indirect);

• loss of business opportunity, goodwill or reputation (whether direct or indirect); or

• any indirect or consequential loss or damage.

9.5 Subject to clauses 9.2, 9.3 and 9.4, WED2B’s total liability to the Supplier, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Agreement shall be limited to the greater of £500.


10. Your Materials

10.1 Any material you supply to WED2B or upload to the Wedding Supplier Platform (“Your Materials”) will be considered non-confidential and non-proprietary. You retain all of your ownership rights in Your Materials, but you are required to grant WED2B a licence to use, store and copy Your Materials and to distribute and make it available to third parties on the Wedding Supplier Platform in order to advertise the goods and services being advertised to visitors of the Wedding Supplier Platform.

10.2 You warrant that you are the owner of Your Materials and that receipt and use of Your Materials by WED2B shall not infringe the intellectual property rights of any third party.

10.3 You shall indemnify WED2B against all costs, expenses, damages, and losses incurred or paid by WED2B as a result of or in connection with any claim brought against WED2B for infringement of a third party’s intellectual property rights in relation to the receipt or use of Your Materials.

10.4 Any personal information contained in Your Materials which you send, share or post to Wedding Supplier Platform will be used in accordance with the WED2B Privacy Policy.


11. Website Linking and social media

11.1 You may link to the Website or social media channels, provided you do so in a way that is fair and legal and does not damage WED2B’s reputation or take advantage of it. You must not establish a link to WED2B’s Website:

• in such a way as to suggest any form of association, approval, or endorsement on the part of WED2B where none exists; and

• in any website that is not owned by you.

11.2 A unique widget will be provided by WED2B to every supplier to place onto their website. This widget will link through to the supplier’s local WED2B site. If a supplier does not have a working website WED2B will require a social media post upon confirmation of your listing.


12. Variation

12.1 WED2B may amend these Terms of Use from time to time. Every time you wish to use the Wedding Supplier Platform, please check these Terms of Use to ensure you understand the terms that apply at that time.


13. General

13.1 The Agreement constitutes the entire arrangement and understanding between the parties and supersedes and extinguishes all prior agreements, negotiations and discussions relating to the subject matter of this Agreement. Each party acknowledges that in entering into and performing the Agreement it does not do so on the basis of and does not rely on any statement or representation (whether innocent or negligent but excluding fraudulent representations) or warranty or understanding other than as expressly contained in the Agreement at the Start Date.

13.2 If a court decides that any part of these Terms of Use cannot be enforced, that part of these Terms of Use will not apply, but the rest of this Agreement will.

13.3 A waiver by a party of a breach of any provision shall not be deemed a continuing waiver or a waiver of any subsequent breach of the same or any other provisions. Failure or delay in exercising any right under the Agreement shall not prevent the exercise of that or any other right.

13.4 No person other than a party to the Agreement shall have any rights to enforce any terms of the Agreement.

13.5 Nothing in these Terms of Use shall create (or be deemed to create) a partnership or agency between the parties.

13.6 The Agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

13.7 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Agreement or its subject matter or formation.

Cost of Living Survey 2022

We're offering you the exciting opportunity to win your dream wedding dress, worth up to £599/& €599* (*Excludes Platinum Edition) of your choice. Simply complete the form for the ‘Something borrowed’ Survey.

If you've already found your perfect dress with us, you're still eligible to enter for up to a year after your purchase date! If you win, you'll get your money back on the cost of your dress up to the value of £599/€599.

To enter our competition, please visit our wedding survey page where you will find all the details.

The winner will be announced on our Facebook and Instagram social pages.

Click here for our full company Terms and Conditions.

  • In order to enter the competition, the entrant must enter via the Something borrowed Survey 2022.
  • The winner will be notified of their success by WED2B via private Facebook message or email and a notification will also appear on our Facebook page and Instagram with the winner’s name.
  • The wedding dress competition prize is a voucher for a free wedding gown from WED2B up to a maximum value of £599 / & €599* (Except Platinum Edition. You can choose a Platinum Wedding dress; however, you would need to pay the additional cost over £599/& € 599). Alternatively, if the winner has bought their wedding dress from WED2B within the previous 12 months of date of receipt they are entitled to win their money back off the purchase cost of the gown, up to a maximum value of £599/& € 599, upon production of the receipt. The method of refund is at the discretion of the Director and may not be the same as the method of original payment.
  • The value of the voucher or refund covers only the cost of one wedding gown as shown on the stock control label of the gown and does not include alterations, accessories, bolero jackets, bridesmaids’ gowns or any other related products.
  • The winner must redeem their prize in person, in-store.
  • The winner must redeem their prize within 12 months of the date from which they were notified that they were the winner.
  • There will be no refunds or exchanges available after the prize has been redeemed for any reason.
  • No cash alternative is available.
  • Prior to receipt of the voucher/refund, the winner must agree to provide the following information to WED2B: Name, address, wedding date, telephone number and email address. This information will be held confidentially and not shared with any third parties. Should the winner refuse to provide this information then the prize will not be redeemable and the WED2B has the right to select a new winner or declare the competition void for that month.
  • The winner agrees to provide WED2B with a picture of them on their wedding day in their chosen gown within 3 months of the wedding. The winner agrees that the WED2B can, at their discretion, use this picture and the winners name and town/city/county of residence on a 'winners page' on Facebook of WED2B and the 'Our Brides' page of www.wed2b.com and as part of any other wider marketing activity as deemed appropriate.
  • All entrants must be aged 18 or over and be a UK resident.
  • Employees of WED2B are not eligible to win any competitions.
  • The Director’s decision is final and unchallengeable. The Director can at his/her discretion declare a competition void without providing a reason.

Hello. How can we help?

Speak to a Bridal Advisor

We typically reply within a few minutes

5 Topics