FAQ's

Who can I bring with me when I visit a WED2B store?

We know how important it is to have those special people with you as you make a decision on the dress you will wear for your wedding day! Usually we are able to welcome as many guests to store as you would like to join in on this memorable experience. Our stores will be following the social distancing government guidance given at time of your visit, and therefore this may affect your planned entourage number. Please do call our Customer Care team on 0333 123 7494 to confirm before your visit and we would be delighted to advise.

Do I need an appointment to visit you in-store?

At WED2B you are more than welcome to visit our stores at your convenience - no appointment needed! All our stores and their opening times can be seen online at www.wed2b.com/bridal-shops and our Customer Care team are available on 0333 123 7494, 7 days a week to answer any questions you may have. The safety of our brides, their entourage and our store colleagues is very important to us - so we will follow the local government guidance given at the time. This may affect your visit, so please do contact our friendly Customer Care team for the current guidelines.

I have an online Click & Collect order; how do I collect it?

Our Bridal Team will contact you as soon as your dress is available in-store to try on and collect.

What are your fitting rooms like?

Our fitting’s rooms are spacious and are cleaned after every use. You can see our in-store policy here

What is your returns policy?

Refunds are considered on an individual basis. In all circumstances, we will only consider a refund if the customer has notified us of the wish to return the dress within 7 days of purchase and the dress is returned to us in its as-sold condition in the original packaging within 14 days of the date of purchase. Proof of purchase will always be required. Refunds will not be provided after the date of the wedding and cannot be given on dress bags or other items that are considered used. Refunds will not be considered for any items that have been further discounted due to imperfections. Please see our full terms & conditions. Please view our returns policy on Online Orders here and Bridesmaid dresses here.

Which designers do you stock?

All of our wedding dresses are designed by our highly experienced in-house Bridal Designers based here in the UK. We only stock our exclusive collections; The Signature Collection, Anna Sorrano, Viva Bride, Bellami and Heidi Hudson. We also stock accessories from our Amixi range.

What underwear should I wear?

A good fitting and supportive bra is essential, ideally it's best to wear a strapless bra, especially if you will be trying on strapless wedding dresses. Our Bridal Advisors will assist you in the dressing room with getting into and out of your chosen dresses, they really won't mind what you wear, but you might feel a little self-conscious if you've not planned your underwear!

Do you do wedding dress alterations?

We do not undertake dress alterations ourselves, however we can recommend the services of several highly experienced bridal seamstresses and we will provide the contact details to our customers in store. Our staff are very knowledgeable of what alterations can and cannot be undertaken and will advise you accordingly.

Do you re-sell wedding dresses or sell second-hand dresses in your stores?

No, we do not buy back or re-sell (either pre-worn or new) wedding dresses. All our dresses are designed by our in-house team and then sold off-the-peg so you can take your dream dress home the same day.

What is your payment policy?

Payment can be made via all major credit and debit cards; we also accept cash but encourage the use of card payment inline with social distancing guidelines.

Paying with Klarna Financing

Paying at WED2B with Klarna Financing

Pay over time

  • Spread the cost of your purchase into equal monthly payments with 14.9% interest.
  • No complex forms during the Klarna Account application - only 4 steps!
  • Credit decision made in real-time.
  • Once approved, you will start a Klarna Account and make payments monthly.
  • No passwords to remember. You will be emailed monthly statements.
  • You can choose at any time to start paying the minimum monthly payment instead with interest.
  • You’re in control. Better management of your finances to spend how and when you want.
  • Credit is offered subject to financial circumstances. You must be at least 18.

APR Representative Example for WED2B

  1. Purchase price £1000
  2. No deposit required
  3. Amount of credit £1000
  4. Rate of interest (fixed) 14.9% per annum
  5. 14.9% APR representative
  6. 24 monthly payments of £48
  7. Duration of agreement 24 months
  8. The total charge for credit £152
  9. Total repayable £1,152

WED2B Ltd acts as a credit intermediary and offer credit products provided exclusively by Klarna Bank AB (publ).

Klarna Bank AB (publ) is Authorised by the Swedish Financial Services Authority (Finansinspektionen) and is subject to limited regulation by the Financial Conduct Authority. Details about the extent of our regulation by the Financial Conduct Authority are available from us on request. Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.”

Registered office: Sveavägen 46, 111 34 Stockholm, Sweden. Corporation ID number: 556737-0431.

Frequently Asked Questions to Klarna

Where can you pay with Klarna Financing?

Klarna Financing is available in all our UK stores.


Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.


How does Financing work?

You can spread the cost of your WED2B purchase into equal monthly payments with 14.9% interest rate if you spend £250 or more. Financing is a promotional plan provided by Klarna.


How do I use Financing?

If you want to opt for Financing for your in-store purchase you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your purchase will be placed. The purchase amount will be added to your Klarna Account.


I have been asked to go to Klarna's site. Is this correct?

If you have chosen to pay with Financing by Klarna, Klarna will send you an email with further details on how to pay. This communication will come from Klarna directly and not WED2B.


Can I pay less than the amount owed each month?

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 14.9% APR (variable). It’s up to you.


Do I need to be 18?

Financing is only available to people aged 18 or over.


How do I manage my Klarna Account?

Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service.


How can I increase my chances of being accepted for Financing?

If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.


How is my statement sent?

If you chose to use Financing, Klarna will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. If you have any queries about your statements or account, you can contact Klarna’s Customer Service.


What do I need to provide when I make a purchase?

If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.


Is my payment information safe?

Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.


How do I make a payment?

First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service here.


I haven't received an email with my statement.

Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.


What happens if I return my purchase?

All purchases made with Klarna can only be returned, refunded or exchanged in the store they were purchased from. WED2B cannot refund or exchange items on a Klarna transaction in other WED2B stores. As soon as WED2B have accepted your return/refund, then Klarna will make any necessary adjustments your balance and provide further help if needed.


I have returned my purchase. How long will it take until I receive my refund?

As soon as the store have registered your refund, we will credit the balance back to your Klarna Account within the next 5 business days.


I have asked for a refund. How will I be refunded?

If you have paid for your purchase with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Klarna’s Customer Service.


I still have questions regarding payment.

Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.


Disclaimer: Our website contains links to websites owned and operated by third parties; these are provided solely for your convenience. WED2B have no control over these sites and are not responsible for their content or availability.

Online Orders / Click & Collect

If you ordered your wedding dress via Click & Collect whilst our stores were closed the following policy is in place;

Collecting Your Dress

  • You don’t need to make an appointment, our Bridal team will contact you as soon as your dress arrives in-store.
  • You will need to bring your order, proof of ID and payment card to collect your order in-store.
  • When you collect your dress, one of our Bridal Consultant’s will be able to help you try your dress on to ensure it’s the perfect fit. We want you to love your dress and feel happy it’s the right one for you, so please note we ask all customer’s to have a bridal fitting upon collection and before they take their dress home.
  • We will keep your order for 10 calendar days from your agreed collection date. If the order is not collected within this timeframe, we will assume it is unwanted, cancel the order and issue a refund to your original payment method.

Click & Collect Returns

  • If you change your mind after you have placed your order and before store collection, we will cancel your order and issue a refund to your original payment method within 10 working days. Please contact us via info@wed2b.com to cancel your order.
  • If you change your mind once you collect your dress in-store you can return your dress within 14 days and we will issue a refund to your original payment method. We will need your order email as proof of purchase and our standard Terms & Conditions apply.
  • You can exchange your wedding dress in-store only within our standard 14 days refund and exchange policy.

Bridesmaid Ordering & Return Policy

For bridesmaid orders placed in store please see terms and conditions here.

If you ordered your bridesmaid dresses online whilst our stores were closed the following policy is in place;

Collecting Your Bridesmaids Dresses

  • Our Bridal Team will contact you via phone when your bridesmaid’s dresses are in store for collection. They will arrange a day and time which is convenient for you.
  • You will need to bring your order, proof of ID and payment card to collect your order in-store.
  • At this time in line with social distancing we ask for there to be no more than 4 people in a bridesmaid/bridal party at one time.
  • When you collect your dress, one of our Bridal Consultant’s will be able to help you try your dress on to ensure it’s the perfect fit.
  • We want you to love your dress and feel happy it’s the right one for you, so please note we ask all customer’s to have a bridal fitting upon collection and before they take their dress home.
  • We will hold bridesmaid orders for 10 calendar days from the agreed in-store collection date, but we are unable to cancel and refund uncollected bridesmaid orders as this is a made-to-order service.
  • Our Bridesmaids dresses will be with you in 12 weeks, but if you need them a little sooner we can offer a Rush Order service for just £20 per dress, which this will ensure you dresses arrive within 8 weeks of order.

Online Bridesmaid Order’s Return Policy

We offer a refund within our 14-day period from your in-store collection date for online orders. As bridesmaid dresses are made-to-order, we will try to offer an exchange, but we cannot guarantee this. If you need to refund your bridesmaid dress and place a new order this will be subject to our 12-week lead time (or 8 week lead time if you have placed a rush order). We will need your email order as proof of purchase and original payment method for all refunds/exchanges. Please note uncollected bridesmaid orders cannot be refunded

What to wear under a white dress?

We recommend a bride wears underwear to match your skin tone under a wedding dress. Our Bridal Experts can help guide you, depending on the style you have chosen, if a strapless or backless bra would be best suited. We have a range of underskirts to pair with our dresses which will ensure you feel confident all day long! If you have any questions at all about which underskirt will be best for your dress shape - our team can be reached on 0333 123 7494 or Live Chat at www.wed2b.com and we would be delighted to help.

Your dresses are sold off the peg, but if I don't buy it on the day, will it be sold to another bride?

All of WED2B dresses are limited edition and therefore we can't ever promise the future availability should you leave your favourite style in store. Once you purchase a dress with WED2B you can take it home that same very same day! Our store team can advise you further if you have fallen in love, but aren't ready to take your dress home at the time of your visit.

Do you stock every dress in every store?

Due to the limited edition nature of our bridal gowns, each size in your favourite style may not be available in every one of our stores. Our Customer Care team are able to let you know where you can find your favourite dress - you can reach us 7 days a week on 0333 123 7494 or via Live Chat at WED2B.com. Using the online 'Click and Collect' (the WED2B way) while the stores are closed will ensure we have your shortlist of favourite styles waiting for you, at your requested store, for when we open again. If you change your mind once you've been into store and had the full bridal experience with our team, please don't worry we can simply exchange for your preferred choice when you are with us.

How many dresses can I try on?

You are welcome to try on as many dresses as you like during your visit! Our Bridal Experts will be sure to help you find the perfect match for your big day. Your bridesmaids are also more than welcome to try on the dresses from our Infinite bridesmaids collection, with a variety of styles and colours to choose from- we are sure they will find something to compliment your wedding dress!

Can I take photographs in store?

You are very welcome to take photographs of our gowns, we do ask that you are considerate of other customers in the store who may not wish to be photographed.

Do I have to pay in full?

As our bridal gowns are sold off the peg, we do require full payment at time of purchase. We are partnered with Klarna Finance and our store team can tell you more about how you can spread the cost of your wedding dress. If you would like to speak to our Customer Care team before visiting please don't hesitate to give our friendly team a call on 0333 123 7494 or request a live chat at www.wed2b.com.

How much are wedding dresses?

We believe every bride deserves to feel beautiful on her wedding day, regardless of budget, without compromising on quality. Our collection is priced from £99-£599, with the majority of our dresses in store priced at £599 or under. Our Platinum range is priced up to £799 with each style produced in extremely limited numbers, this range is the ultimate in opulence and luxury.

When should I buy my wedding dress?

We always recommend a visit to one of our stores however far away the big day may be! Our bridal gowns are available off the peg with no lengthy ordering time so you could take home your dream dress the same day! Our bridal experts will be delighted to showcase our collection to you, with their knowledge of bridal dress shapes and fabrics it's an opportunity to start to picture yourself as a bride on her wedding day. If you've seen something from our collection which you've fallen in love with, due to the limited edition nature of our dresses we recommend visiting us sooner rather than later so you don't miss out!

How to choose a wedding dress?

Our Bridal Experts are here to help, they will happily guide you on shape, style, fabric and detail to ensure you find the dress of your dreams! Feel free to contact us on Live Chat, or email info@wed2b.com with details of your venue and tell us more about your big day - we have a team of experienced Bridal Experts who can offer a personal shopping experience and help create a shortlist of styles to try once the stores open again.

What is the best wedding dress style for my body type?

WED2B stock every dress shape; from classically elegant traditional A-Lines to show-stopping figure hugging Sheath dresses. Our Bridal Team are experts in finding you the perfect for your body shape. Just get in touch with us on 0333 123 7494 or Live Chat via the website for styling advice and our team will be happy to guide you before you come to store and help you shortlist the style names you will want to try!

How many sizes can a wedding dress be taken in?

Our expert team will be able to guide you on any alterations a dress may need to ensure a perfect fit. We can also give you a list of recommended experienced seamstresses- who can support you as you look to customise your dress once you leave the store. Our friendly Customer Care Team can email you a copy of the seamstress list for your local area, please don't hesitate to pop us an email info@wed2b.com and we will be in touch!

Why are wedding dresses white?

There are many reasons why white is a favoured colour to wear on a bride's wedding day. It gained popularity following Queen Victoria's wedding to Prince Albert in 1840, she wore a bridal gown trimmed with Honiton lace, which led way to a trend of brides favouring decorative detailing on their bridal gowns. Most bridal collections seen on the catwalk and in magazines today are designed in a delicate Ivory tone as it compliments the skin tone. Our bridal gowns designed by our in-house accredited team are available in Ivory, Blush, Oyster or Champagne with many fabrics and styles to choose from!

What to wear under my wedding dress?

A good fitting and supportive bra is essential, ideally it's best to wear a strapless bra on your visit to store, which will give you versatility to try on different styles and necklines. For the big day, we recommend wearing underwear to match your skin tone and an underskirt to help the dress hold it's shape and ensure it looks stunning for your photographer to capture!

What does off the peg wedding dress mean?

Off the Peg means you can take your dream dress home that same day, there is no lengthy ordering times! You can see the exact fit of your dress while with us. Sometimes customisation may be required to ensure the straps and length are perfect for you, but we can provide you with a list of experienced local seamstresses who will be able to help. Our store team can package your dress to ensure it is safe as you travel to your seamstress.

© 2021 WED2B Limited. Registered in England 06969366. VAT No. 329030623.